At approximately 13:25PM on 10/06/2020 we experienced an error with our billing platform WHMCS. Although the error was caught quickly, a limited number of clients, including some previous clients, may have received one or multiple erroneous invoices from us. Please note that these invoices have been voided and are NOT considered late or due as stated on the original invoice. This email can be safely ignored.
The problem originated when migrating WHMCS to a newer version. When we realized the error, we quickly rolled back the snapshot of our database server but not before some clients may have received the erroneous invoice. If you believe the invoice was in error, please check the client area at https://www.meanservers.com/billing and locate the invoice number. If you cannot locate the invoice, it was sent in error and we do apologize. If you have any questions or concerns, please feel free to reach out to us and we will be happy to double check your account.
Once again, we apologize for any inconvenience this may have caused.
Tuesday, October 6, 2020
